Knowing when your delivery will arrive makes for a smooth ordering process and happy customers

Local Melbourne Metro Delivery

Despatch 7:00am - 12:00pm from SAYFA

  • Order to be placed by 2:00pm day before.

Despatch 12:00pm - 2:00pm from SAYFA

  • Order to be placed by 8:00am same day.

Despatch 2:00pm - 4:00pm from SAYFA

  • Order to be placed by 10:00am day before.

*Special note: Changes to delivery details will be accepted up to 1 hour prior to scheduled despatch time, or be moved to the following day.

Customer / Customer Courier Collections

Collecting 7:00am - 12:00pm

  • Order to be placed by 2:00pm the day before.

Collecting 12:00pm - 2:00pm

  • Order to be placed by 8:00am same day.

Collecting 2:00pm - 4:00pm

  • Order to be placed by 10:00am same day.

*Special note: SAYFA does not operate a trade counter. Customers are advised to call SAYFA Customer Service prior to arrival.  Any order placed on-site will incur a minimum of 30 minutes wait time, subject to order size.

Interstate Delivery - Bulk (Large/Multiple Skids)

2:00pm - 4:00pm from SAYFA

  • Order to be placed by 12:00pm day prior. *

Interstate Delivery - Small (Small Skid/Cartons)

2:00pm - 4:00pm from SAYFA

  • Order to be placed by 11:00am, same day.

*Special note: Certain transport companies work strictly to set line-haul route planning, freight only leaves on certain days of the week (Wed – Fri) and may require booking up to 24 hrs prior.

Critical Order Information

  • Account status. Orders will not be processed if account payments are overdue.
  • COD/ Non-account orders will not be processed until we have received payment in full.
  • Customer order collections and deliveries required outside of standard business hours (6:30am – 4:30pm) will need to be communicated directly with the Customer Service and Despatch team 24hrs prior to the despatch time.
  • Stipulated days and times relate to business days, Monday – Friday.

Fabricated Stock Orders

Please see a list of our fabrication categories to assist you in determining lead times.
Note: Standard transit times will apply as noted above.

Special Fabricated Stock Orders

Please see a list of our fabrication categories to assist you in determining lead times.
Note: Transit times to be confirmed at time of despatch.

Please see our order tips to assist us in processing your orders quickly, accurately and efficiently.

Quick Links

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“Five different delivery drop off areas at one site? No problems. Just let us know and we’ll organise it.”

Download our DESPATCH POLICY