What's happening in Sales? Let's ask Dale.
This week we are sitting down with Dale Rivet from Customer Service and asking him quick six questions. Many of you have probably spoken to Dale but now it's time to put a face behind the man and get to know what makes him tick.
"I try to gather as much information as possible to make it easier for our production and despatch teams to perform their tasks ..."
1. What tasks would you perform in a typical day at Sayfa?
I answer a lot of phone calls and help clients with their issues. Generally these calls are technical, requests for quotes or to place an order. I also help process fabrication requests from clients who want something custom built. I try to gather as much as information as possible to make it easier for our production and despatch teams to perform their tasks more effectively and efficiently.
2. What do you recall is the most difficult project that you have ever had to work on with a customer and why?
I recall a complex high rise project in the Sydney CBD where goods had to be designed, manufactured and despatched to meet a crane lift at 8.00 am on a Sunday morning. Projects like this require days of pre-planning and preparation and with the added responsibility of road closure during the crane lift, the goods can't afford to be late to site, no matter where the location. The success of this project came down to the great communication we received from our client. This involved being given the right product information, application, design and manufacturing details as well as clear delivery instructions and site contact numbers. By making use of our interactive ordering template this ensured there were no errors in any of the order details which resulted in a very smooth and stress free result.
"By incorporating my technical and product knowledge together, things made much more sense and it was of great benefit to me in my sales role."
3. Have you always been in a sales role?
Not always. I did spend a few years in the despatch department. The great advantage of this is that I learnt the product lines very well. By incorporating my technical and product knowledge together, things made much more sense and it was of great benefit to me in my sales role.
4. What is the most enjoyable part of your job at Sayfa?
The most enjoyable part of the day would have to be working with my colleagues and talking to my clients who call for advice or to place an order. The greatest reward is when they acknowledge the effort we put into our work.
"I'd like to see where Sayfa will be in 15 years ..."
5. What do you find is the most challenging aspect?
Juggling the phone calls and keeping clients satisfied with our service. Our clients want a good price and short lead times with their orders. It can be quite challenging dealing with customers who require goods in a hurry.
6. If you could witness any event past, present or in the future, what would it be?
I'd like to see where Sayfa will be in 15 years. By then I'll be a tad over fifty. The growth of the company has been quite significant over the past five years and we've managed to supply customers on a world wide basis. Who knows, Sayfa Group one day might be Sayfa International!