Coronavirus (COVID-19) – Sayfa Updates


Stay calm - Sayfa is maintaining business as usual

Coronavirus update page

Thankfully at SAYFA we have not seen too much of an impact on our business but be aware that SAYFA have plans and processes in place and we are taking action NOW to minimise the fallout from COVID-19.

SAYFA COVID-19 Action Plan

Updated: 6th April 2020

Anton's Weekly COVID Message

Antons message on COVID-19

SAYFA is using the following precautions to minimise the risk of exposure to all our team and those we do business with. Whilst we have always had strict hygiene practices and cleanliness standards in place, we are increasing the cleaning and sanitisation of our premises, particularly for high-contact areas and counters.

Below are additional measures that we have already implemented within our workplace.

  • Team members who can work from home have now been set up remotely. They are all contactable and able to carry their duties as normal.
  • Our production and despatch departments are still fully functional.
  • No face to face meetings - telephone or video meetings to be conducted.
  • Daily santising sprays throughout the office and communal areas.
  • Increased santising of door handles, touch screens, handrails etc.
  • Additional amenities for exclusive use by external visitors.
  • Any staff returning from international travel will be required to self-isolate for 14 days.
  • All staff absent on sick leave will require a medical certificate of clearance to resume work.

Product Supply

Presently stock of most products is in good and steady supply. For some time we have been working towards procurement of raw materials from sustainable suppliers around the world to ensure our stocks remain strong. SAYFA is also well set up to manufacture much of our product lines if this was required.

We ask that you order as normal and resist the urge to stockpile. This enables us to guarantee order fulfillment to each and every one of our loyal customers.

Deliveries - Inwards and Outwards

At this point, you should notice very little, if any, differences to deliveries of your stock. Our production team is still fully operational, along with the sales and despatch departments, ensuring that we can get your orders to you in our usual time frames.

Trucks will continue to move in and out of our facility, however we have put in place additional precautions.

  • OUTWARD GOODS - There will be no access to our warehouse and we ask that all personnel carrying out pick ups enter via the Despatch Counter and not the warehouse. We have erected signs to direct you to the correct entrance.
  • INWARD GOODS - For all deliveries please go to the Trade Counter where your delivery will be accepted. Again, there is to be no entry into the warehouse area.

For your convenience, we have also set up additional external amenities for use exclusively by visitors to ensure the health and well being of all.

System Designs

Our design team is still currently fully operational with design lead times remaining unchanged. Should there be any amendment to this we will inform you immediately.

Technical Questions

Our technical and customer care teams are still available at all times for your technical queries. Don't hesitate to pick up the phone and contact them should you encounter any on-site problems, technical or product issues, or just need some advice.

Face to Face Meetings

We have suspended many of our face to face meetings as a precautionary measure to limit non essential contact with other people. However, we will still conduct meetings via remote screen share and this will be continued indefinitely.

Training

To maintain competency for your team we will be organising one hour training modules to be made available by our website. Stay tuned for more details.

Isolation

Many of our staff are now working from home. We have planned for this and remote access has been set up and they will continue to carry on with their duties as normal.

Useful COVID-19 links

Remember, we are here and all trying to work through the challenges that the next few weeks or even months will bring. Together we can do it and come out stronger! 

 

For further information or if you need to discuss any issues, please contact one of the SAYFA team on 1300 301 or info@sayfa.com.au.