Our aim is to supply your order on time, in full, every time.
Nobody wants the delays that can occur when goods are incorrectly ordered or delivered. Following the instructions below will ensure a smooth delivery process and guarantee a satisfying customer experience.
Placing your order
Written orders via email or fax are preferred or, for an even simpler ordering process, use your interactive order form supplied in your pricelist. You can also download our interactive online express order form. (Ensure that you open this in your PDF reader to enable full interactivity.) Products are differentiated by code and this must be stated when ordering. Any special order requirements, for example maximum package size or weight to assist with manual handling, must be stated on the order. Local orders placed before 2pm will be despatched on the following day. For more detailed information, please read refer to our Delivery Information page.
- By phone - 1300 301 755 or 03 8727 9000
- By email - [email protected]
- By fax - 03 8727 9099
Delivery lead times
- Shelf stocked items require no additional lead time.
- Fabricated items range from 4 - 20 working days depending on complexity and design requirements. For more details on fabrication lead time click here.
- Lead time commences from the time of sign off by the customer, so quick return of approvals is imperative to ensure your design keeps progressing.
- For more details on delivery lead times click here.
Order Tips
- Account payments that are not up to date may cause delays in order processing.
- Email or fax the order through with clear delivery and contact details.
- A follow up with a telephone call to the customer service rep to discuss any uncertainties or clarify any special requirements is always welcome.
- Orders are to be provided with a job name or order number especially if there is likelihood of multiple orders in the system at any one time.
- Drawings provided must be clearly labelled and dimensioned with detailed fabrication instructions.
- Any changes to original designs must be signed off by yourself prior to fabrication commencing.
- Always allow sufficient lead times for order processing.
Returned Goods Procedure
In the unlikely event that you need to return any goods, we have recently updated our procedure. Please click the link to our FAQs section for more information: Return Good Procedure
Knowing when your delivery will arrive makes for a smooth ordering process and happy customers
Order Cut Off Times - Melbourne Metro*
Despatch from Melbourne Warehouse
Special notes:
- Collection & same day delivery orders are based on standard size orders, large order lead times will need to be discussed with customer service.
- Changes to delivery details will be accepted up to 1 hour prior to scheduled despatch time, otherwise despatch will be moved to the following day.
- SAYFA does not operate a trade counter. Customers are advised to call SAYFA Customer Service prior to arrival. Any order placed on-site may incur a minimum of 30
minutes wait time, subject to order size. - Customer order collections and deliveries required outside of standard business hours (6:30am – 4:30pm) will need to be communicated directly with the Customer Service and Despatch team 24hrs prior to the despatch time.
*Applies to stock items only
Order Cut Off Times - Sydney Metro*
Despatch from NSW Warehouse
Despatch from VIC Warehouse
Freight leaves every Tuesday and Thursday and arrives the following day.
Special notes:
- Changes to delivery details will be accepted up to 1 hour prior to scheduled despatch time, otherwise despatch will be moved to the following day.
- SAYFA does not operate a trade counter. Customers are advised to call SAYFA Customer Service prior to arrival. Any order placed on-site may incur a minimum of 30
minutes wait time, subject to order size. - Customer order collections and deliveries required outside of standard business hours (7:00am – 4:30pm) will need to be communicated directly with the Customer Service and Despatch team 24hrs prior to the despatch time.
*Applies to stock items only
Order Cut Off Times - QLD, WA, SA, ACT, NT*
Despatch from VIC Warehouse
*Applies to stock items only
Special Notes:
- Changes to delivery details will be accepted up to 1 hour prior to scheduled despatch time, otherwise despatch will be moved to the following day.
- Certain transport companies work strictly to set line-haul route planning, freight only leaves on certain days of the week (Wed - Fri) and may require booking up to 24 hours prior.
- Customer order collections and deliveries required outside of standard business hours (7:00am – 4:30pm) will need to be communicated directly with the Customer Service and Despatch team 24hrs prior to the despatch time.
Please speak to your BDMs if you have any questions.
Need to get that special fabrication done but not sure of the lead time?
Find below a list of our different fabrication categories and their respective lead times. Keep the details on hand by downloading our FABRICATION CATEGORIES document.
Category 1 - Stock Fab - Standard
- Has a dedicated Sayfa product code and selling price.
- Off the shelf product (not including bulk orders).
- No customer sign off on drawings required.
- Bulk quantities will incur additional lead time.
Category 2 - Stock Fab - Non Standard
- Has a dedicated Sayfa product code and selling price.
- 4 day fabrication lead time.
- No customer sign off on drawings required. Customer to receive confirmation via interactive PDF.
- Product design does not change, only critical dimensions.
- Bulk quantities will incur additional lead time.
Category 3 - Custom Fab - Standard
- Has an FC code in place of a Sayfa code.
- 10 day fab lead time - 4 day drawing time and customer sign off / 6 day fabrication time and Q.A. (from date of customer signed drawings received)
- Uses standard aluminium extrusions and components.
- Requires customer sign off on CAD drawing.
- Does not require excessive design time (up to 2 hours).
Category 4 - Custom Fab - Non Standard
- Requires a design and drawing service quote using code AD1903 prior to quoting the client on the final product.
- Has an FC code in place of a Sayfa code.
- 20 day fab lead time (estimated) - 5 day design time / 5 day prototype drawing time and customer sign off / 10 day fabrication time and Q.A. (from date of customer signed drawings received)
- Uses standard and non standard aluminium extrusions and components.
- Requires customer sign off on CAD drawing.
- Engineer computations and design fees may be required.
Returned Goods Procedure
In the unlikely event that you need to return any goods, we have recently updated our procedure. Please click the link to our FAQs section for more information: Returned Goods Procedure
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