Knowing when your delivery will arrive makes for a smooth ordering process and happy customers

Local Melbourne Metro Despatch and Collections

Special note:

  • Changes to delivery details will be accepted up to 1 hour prior to scheduled despatch time, otherwise despatch will be moved to the following day.
  • SAYFA does not operated a trade counter. Customers are advised to call SAYFA Customer Service prior to arrival. Any order placed on-site will incur a minimum of 30 minutes wait time, subject to order size.

Interstate Delivery

Special note:

  • Certain transport companies work strictly to set line-haul route planning, freight only leaves on certain days of the week (Wed - Fri) and may require booking up to 24 hours prior.

Critical Order Information

  • Account status. Orders will not be processed if account payments are overdue.
  • COD/ Non-account orders will not be processed until we have received payment in full.
  • Customer order collections and deliveries required outside of standard business hours (6:30am – 4:30pm) will need to be communicated directly with the Customer Service and Despatch team 24hrs prior to the despatch time.
  • Stipulated days and times relate to business days, Monday – Friday.

Fabricated Stock Orders

Please see a list of our fabrication categories to assist you in determining lead times.
Note: Standard transit times will apply as noted above.

Special Fabricated Stock Orders

Please see a list of our fabrication categories to assist you in determining lead times.
Note: Transit times to be confirmed at time of despatch.

Returned Goods Procedure

In the unlikely event that you need to return any goods, we have recently updated our procedure. Please click the link to our FAQs section for more information: Return Goods Procedure

 

Please see our order tips to assist us in processing your orders quickly, accurately and efficiently.

Quick Links

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“Five different delivery drop off areas at one site? No problems. Just let us know and we’ll organise it.”

Download our DESPATCH POLICY