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We are excited to launch our new FAQ's page.

Still a work in progress, we will be constantly uploading new questions and answers but if you don't see your query listed here, please fill out the form and submit your question to us. We'll answer it as soon as possible and also add it to our FAQs page if appropriate.

All FAQs

Product Information

Access Hatches

No, the Skydore roof access hatches aren’t fire rated.

Contact a qualified fire safety consultant for recommended manufacturers.

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Yes, we do. All of our Vista ladders can be easily integrated with our Skydore range of roof access hatches.

For more information view our Skydore product overview.

To view the range visit the Roof Access Hatch product page.

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For more information visit our Certification & Warranties page and refer to LD490 Roof Access Hatches.

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Anchors

Sayfa recommends that all products are inspected annually and maintained by a qualified safety inspector in accordance with the relevant statutory Codes of Practice and Australian Standards. Some states require 6 monthly certification.

To find out your local government regulatory body go to our Industry Information Page and see Government & Industry Websites.

IMPORTANT NOTE:

Drilled in anchors or glued in anchors require proof load testing prior to use as per AS/NZ 1891.4:2009.

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Fall arrest and rope access anchors are subjected to different types of loads and they must be tested and rated accordingly. Determining which anchor to use in which situation is vital to ensure that operators are fully protected.

Our information page “Understanding anchor selection and why it matters” gives critical information on the definitions and the reasons why it is vital to make sure that the correct anchor is being used for its designed purpose. Other resources you can also download are our whitepaper “Understanding anchor selection and why it matters”  and “Selecting the correct anchor”. Download them now for easy reference.

 

 

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Incorrect, design, installation and use of anchors is a common occurrence in the workplace. It causes quite a lot of confusion and can be the reason for many costly system replacements.

To simplify the selection of our anchors, please download our document, “Selecting the correct anchor, which gives details of Sayfa’s range of anchors and their specific applications.

For more information on anchor selection, you might like to download our whitepaper, “Understanding anchor selection and why it matters”.

 

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Correct use of fall arrest equipment is imperative to ensure the safety of operators. There are a lot of factors that need to be taken into account and our video gives details of what you must consider when using fall arrest equipment.

 

 

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Most of our anchors are covered by a 10 year warranty but there are some that are 3 years.

For more information visit our Certification & Warranties page and refer to AP100 and select the specific type of anchor.

You can also locate these by going to the Anchor product page and searching the relevant anchor.

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Fold Down Ladders

Yes, we do. All of our Vista ladders can be easily integrated with our Skydore range of roof access hatches.

For more information view our Skydore product overview.

To view the range visit the Roof Access Hatch product page.

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For more information visit our Certification & Warranties page and see LD460 Fold Down Ladders.

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Guardrails

The Sentry fold down guardrail system is the perfect solution. It folds down neatly when not in use so there is minimal visual impact to your building.

For more information refer to GW31 and GW32 for the various options available.

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For more information visit our Certification & Warranties page and refer to GW300 Guardrails.

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Harness Gear

Please watch our instructional video where Murray shows how to correctly fit and adjust your harness.

 

 

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Correct use of fall arrest equipment is imperative to ensure the safety of operators. There are a lot of factors that need to be taken into account and our video gives details of what you must consider when using fall arrest equipment.

 

 

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For more information visit our Certification & Warranties page and refer to HR000 Harness Gear.

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Hire Products

This is a commonly asked question by our installers.

It is important that the Gesipa riveter is clean of debris otherwise you may find that it will jam when riveting. Watch Murray as he gives detailed instructions on how to ensure you are getting the best performance from your Gesipa riveter.

 

If you are still experiencing problems, please contact the technical team at 1300 301 755 or technical@sayfa.com.au.

 
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Rigid Rails

The main advantage is there is little or no deflection in the event of a fall, this limits the fall distance. The other advantage is the effortless and uninterrupted movement of the trolley , unlike an overhead static line which could snag on the intermediate supports.

See below a video that we have made which highlights the main reasons why a system such as Raptor is much more ideally suited to this type of application.

For more details on the features of Raptor view the PRODUCT HIGHLIGHT.

 

 

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Watch this video to learn more about RAPTOR trolleys and their specific applications.

 

View the RAPTOR product overviews for links to brochures and more videos.

If you require more information on our range of RAPTOR rigid rail systems please contact the Sayfa team on 1300 301 755 or info@sayfa.com.au.

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For more information visit our Certification & Warranties page and refer to OH250 Rigid Rails.

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Rung Ladders

Our video gives details of what type of fall protection is required depending the degree of slope.

For more information read “When are ladders, steps and stairs required”. Remember to contact the team on 1300 301 755 at info@sayfa.com.au for any further assistance.

 

 

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For more information visit our Certification & Warranties page and refer to LD400 Rung Ladders.

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Signage, Fixings & Hardware

This is a commonly asked question by our installers.

It is important that the Gesipa riveter is clean of debris otherwise you may find that it will jam when riveting. Watch Murray as he gives detailed instructions on how to ensure you are getting the best performance from your Gesipa riveter.

 

If you are still experiencing problems, please contact the technical team at 1300 301 755 or technical@sayfa.com.au.

 
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Skylight Protectors

There are many factors to consider when answering this question.

  • Safety mesh needs to comply with the Australian Standard AS/NZS 4389 Safety Mesh, which specifies the minimum requirement for the design, construction, testing and installation of the product.
  • It needs to be structurally sound and show no signs of corrosion.
  • The method of installation must also comply. Is it securely connected, overlapped and joined in order to arrest a fall?

For quick reference have prepared a whitepaper, “The Myths of Safety Mesh” which gives more details of your requirements. In addition, the Compliance Code, Prevention of Falls in General Construction should be referred to when determining the suitability and compliance of your safety mesh.

If you have any other queries, don’t hesitate to contact the team at Sayfa on 1300 301 755 or sales@sayfa.com.au.

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Stairs and Platforms

Kombi is a brand new modular stair and platform system. It requires no on-site welding and provides ability to customise as necessary with no specialist tools. Due to its unique flexibility and options available we have now created a website totally dedicated to it.

CLICK HERE to be redirected to the brand new Kombi website.

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Our video gives details of what type of fall protection is required depending the degree of slope.

For more information read “When are ladders, steps and stairs required”. Remember to contact the team on 1300 301 755 at info@sayfa.com.au for any further assistance.

 

 

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For more information visit our Certification & Warranties page and refer to KB6000 Stairs and Platforms.

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Static Lines

Our Technical Manager, Murray gives some tips on making the Pilot traveller move over the intermediate more smoothly.

View the video here to find out how.

 

 

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Correct use of fall arrest equipment is imperative to ensure the safety of operators. There are a lot of factors that need to be taken into account and our video gives details of what you must consider when using fall arrest equipment.

 

 

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For more information visit our Certification & Warranties page and refer to SL200 Static Line Systems.

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Our video gives details of what type of fall protection is required depending the degree of slope.

For more information read “When are ladders, steps and stairs required”. Remember to contact the team on 1300 301 755 at info@sayfa.com.au for any further assistance.

 

 

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For more information visit our Certification & Warranties page and refer to ST500 Step Ladders and Bridges.

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Walkways

Our video gives details of what type of fall protection is required depending the degree of slope.

For more information read “When are ladders, steps and stairs required”. Remember to contact the team on 1300 301 755 at info@sayfa.com.au for any further assistance.

 

 

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For more information visit our Certification & Warranties page and refer to GW300 Walkways.

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General Product FAQs

Yes, all Sayfa products exceed Australian Standards. For a copy of our Certifications by product please CLICK HERE to go to our Certifications and Warranty page.

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Yes. CLICK HERE to download our interactive order form.

Note: Be sure to open it in your pdf reader to enable full interactivity.

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There are a couple of ways that you can find brochures on our website.

Download from Sayfa Library

All of our brochure are grouped by product category and reside in Sayfa Library under  the Brochures & Literature tab. This can also be accessed by using the menu at the top of the website.

 

Download directly from the product pop-up

Literature, specifications, manuals, images and tech drawings can also be located by clicking on the individual product within the products section. Once you have found the product you are looking for, click on the thumbnail and you will find tabs with links to product information.

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Download from the Sayfa Library

Operation manuals can be found within the Sayfa Library. Simple click this link to operation manuals and select the relevant thumbnail.

 

Download directly from the product pop-up

Literature, specifications, manuals, images and tech drawings can also be located by clicking on the individual product where you will find tabs with links to all this information and more.

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Installation manuals can be located within the Sayfa Library. Simple click this link to installation manuals and select the relevant thumbnail.

Note: This is a protected page which can only be view by Sayfa Accredited Installers. If you have misplaced your password, please contact the team on 1300 301 755 or sales@sayfa.com.au to gain access.

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Images are easily found on the Sayfa website in our Library. Grouped by product category, click on the thumbnails to select which product images you would like to view.

Need to download? Click on the image then right click – save image as – and download to your computer.

You can also find images for specific products by locating the product in the products section and clicking on the thumbnail. Here you will find images, specifications, brochures, manuals and tech drawings relating to that product.

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No. You should never design, install or use a height safety system that has components from different manufacturers.

Performance results, load ratings and certifications are only valid if you use all the correct system components as specified. Not only will you void any manufacturer warranties, you also run the risk of endangering the lives of those persons who will be using the systems. Substituting other products may cause the system to react unpredictably and in the worst instance provide inadequate fall protection should it be required.

If you have any doubts about the compliance of your current systems, please do not hesitate to contact the team at Sayfa on 1300 301 755 or sales@sayfa.com.au who can organise to have a system audit conducted to ensure you and your workers are protected.

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Follow these three simple steps to help us process your return effectively and ensure your money is refunded.

STEP 1
Ensure that at least one article of paperwork from the original purchase for the good(s) being returned is included, either Invoice Number, Sales Order Number, Shipping Number or Purchase Order reference.

STEP 2
Ensure that all parts being returned are in a re-saleable, ‘as new’ condition with no scratches, scuffs or decolourisation and that all kitted items are complete with all original components and fixings included.

NOTE: To maintain a high level of safety, some fall arrest / restraint items cannot be accepted for return. Please discuss with one of our customer service representatives.

STEP 3
Notify the customer service team on 1300 301 755 or sales@sayfa.com.au of your intention to return the goods and the expected return date. Ask them for a Customer Stock Return Notification and return this paperwork to Sayfa before returning the goods.

*Disclaimer: If the above conditions are not met, Sayfa reserves the right to decline your request for credit.

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Correct use of fall arrest equipment is imperative to ensure the safety of operators. There are a lot of factors that need to be taken into account and our video gives details of what you must consider when using fall arrest equipment.

 

 

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About Sayfa

Design Service

Our design department offers a 5 – 7 business working day lead time on designs once all the requested documentation has been received.

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Included in your system design will be the following:

  • System layout plan
  • System proposal including Schedule of Components
  • Indicative Supply and Install price to use for budgeting purposes

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To initiate our design service the Design Team will need the following documents emailed to design@sayfa.com.au:

  • Roof and Floor plans (dwg and pdf formats)
  • External Building Elevations (pdf)
  • Overall Building Sections (pdf)
  • Roof finish Schedule or Roof Mark-Up showing roof finish
  • Mechanical Layout (if not shown on roof plans)
  • 3D Model or Perspectives (if available)

We will then issue you with a Design Request Form, which you will need to complete and return to our Design Team.

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Currently we have our full range of KATT rung ladders, VISTA fold down ladders and SKYDORE roof hatches. Stay tuned, as we intend adding more models to the range throughout 2019.

These are available for download in our Revit Library section.

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Our Installers

At Sayfa we are selective as to who we choose to install our systems. Therefore we do require that before becoming one of our installers you undergo several processes to ensure that you are sufficiently qualified and capable to carry out the design and installation of our products.

The first stage is to complete a Pre-Qualification Installer Check. This form checks your suitability and is a mandatory requirement before you proceed to the next stage.

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Contact Sayfa on 1300 301 755 or info@sayfa.com.au for your nearest Sayfa Accredited Installer.

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Ordering

Yes. CLICK HERE to download our interactive order form.

Note: Be sure to open it in your pdf reader to enable full interactivity.

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Follow these three simple steps to help us process your return effectively and ensure your money is refunded.

STEP 1
Ensure that at least one article of paperwork from the original purchase for the good(s) being returned is included, either Invoice Number, Sales Order Number, Shipping Number or Purchase Order reference.

STEP 2
Ensure that all parts being returned are in a re-saleable, ‘as new’ condition with no scratches, scuffs or decolourisation and that all kitted items are complete with all original components and fixings included.

NOTE: To maintain a high level of safety, some fall arrest / restraint items cannot be accepted for return. Please discuss with one of our customer service representatives.

STEP 3
Notify the customer service team on 1300 301 755 or sales@sayfa.com.au of your intention to return the goods and the expected return date. Ask them for a Customer Stock Return Notification and return this paperwork to Sayfa before returning the goods.

*Disclaimer: If the above conditions are not met, Sayfa reserves the right to decline your request for credit.

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For information on delivery time frames view our Delivery Information page. Here you will find estimated delivery times for local and interstate deliveries as well as collection details.

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Training

Sayfa offer extensive training in the installation of our products to qualified Sayfa Installers only.

To register for training contact the Sayfa team on 1300 301 755 or info@sayfa.com.au.

Want to become a Sayfa Accredited Installer? To qualify you must you must initially complete our Pre-Qualification Installer Check to ensure that you meet the required criteria. Once completed, you will be notified of your suitability and if approved, we will book you in for training.

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Our informative training sessions provide our qualified Height Safety Installers with complete guidance in the installation of our systems including:

  • Video, practical and written demonstrations of Sayfa product installation.
  • Information on working at heights requirements.
  • Hands on displays of different installation techniques.

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Training is held once a month at our premises here at 1029 Mountain Highway, Boronia.

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Our Industry

Acts, Codes & Standards

Our INDUSTRY INFORMATION page is devoted to keeping you up to date with all of these regulations. Here you will links to all the industry information you need to ensure that you are designing, installing and providing compliant systems.

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All Australian Standards are available at the SAI Global store.

CLICK HERE to be redirected to their website.

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The  Hierarchy of Control is a system that is used to minimise or eliminate risks associated with specific tasks or hazards.

With regard to working at height, the ultimate goal is to ensure a fall from height cannot occur. This can be achieved either by eliminating the need to work above the ground or to provide a solid elevated construction from where the work can be performed. If it is not possible to achieve this, the risk of a fall must be minimised through the application of control measures further down the Hierarchy of Control.

Hierarchy of Control for Working at Heights

Elimination

Eliminate the hazard. Undertake the work from ground level or from a solid construction. Redesign should be considered to eliminate the need for working at height.

Substitution

Change the control measure to undertake the work from a safe zone. Relocation of equipment requiring maintenance should be considered to eliminate the requirement for the operator to enter the danger zone.

Isolation

Separate the operator from the hazard by means of passive fall protection. A plant screen, barrier or guardrail will effectively prevent a fall whilst maintenance is being undertaken.

Engineering

Manage the risk using an engineered control. Work undertaken using fall arrest systems requires operator training but it will prevent a fall from occurring when used correctly.

Administration

Control the risk using procedure. Control the environment using signage, demarcation line marking and operational instructions. It is important to note that the level of Hierarchy of Control
is equivalent to the risk of injury, as a result of operator incompetence. A lesser control measure requires greater skill of the operator and is therefore the least preferred.

Should you require more information contact the team at Sayfa on 1300 301 755 or info@sayfa.com.au.

 

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Before any work at heights is started it is most important that some key procedures are followed to ensure that all workplace requirements are identified and understood.

  • A risk assessment, safe work method procedure and rescue plan, must be completed and approved by management prior to any work being commenced.
  • Authorisation to access the risk area must to be obtained from the person in control of the workplace and all applicable Australian Standards, WHS Act and Regulations, and Codes of Practice and Guidelines must be read, understood and obeyed.
  • Prior to the use of fall protection equipment it is essential that the persons conducting the work have been trained and are aware of the correct operating procedures. Fall arrest systems must only be used by competent persons who have experience and training in the safe use of the systems and associated equipment.
  • All systems and equipment should be visually inspected for damage and if there is any noticeable deterioration or deformation of the components or the structure the system must not be used and should be tagged ‘Do Not Use’ until corrective action by a competent person has been completed.

 

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No. We only sell our fall arrest products to Sayfa Accredited Installers. As the correct placement and installation is integral to the effectiveness of this type of equipment arresting a fall, only persons trained and experienced in the installation and design of our fall arrest equipment can purchase directly from us.

However, if you do require assistance, we can put you in touch with a Height Safety Specialist in your area who can design, install, conduct site audits and recertify access and fall protection equipment. Please contact Sayfa on 1300 301 755 or info@sayfa.com.au for more details.

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If your systems have not been inspected or recertified in the last 12 months it is time to get them checked. Due to changes in Standards and Regulations, what was once a compliant system may no longer meet all the requirements. Regular maintenance and inspection of your systems is recommend to ensure that anyone working at heights on your buildings is protected.

A Height Safety Specialist can conduct an audit and will provide a report on your existing systems. They can also give you information of what action you may need to take to ensure compliance.

Contact Sayfa on 1300 301 755 or info@sayfa.com.au who can put you in touch with a Height Safety Specialist.

To start, why not complete our FREE Height Safety Health Check to see if your working at heights practices are sufficiently covering your workers?

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As a building owner or manager it is your responsibility to ensure that anyone who works at height on your buildings is doing so as safely as possible. A great way to know if you are meeting your obligations is to complete a Height Safety Health Check which will analyse your risks, knowledge and processes and will issue a full report. You can also arrange for a Height Safety Specialist to conduct an audit on-site. Contact Sayfa on 1300 301 755 or info@sayfa.com.au for a list of Specialists near you.

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Contact Sayfa on 1300 301 755 or info@sayfa.com.au who can put you in touch with a qualified height safety specialist. They can inspect your current systems for any compliance issues and will provide a report of suggested improvements or modifications that need to be implemented to ensure your obligations are being met.

Why not take a Height Safety Health Check now and see if how healthy your working practices are?

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Often very confusing to those not within the industry, it can be difficult at first to understand the differences in these three terms.

We have created a detailed description on our website to help clarify this for you which can be found here: https://sayfa.com.au/height-safety/.

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Our video gives details of what type of fall protection is required depending the degree of slope.

For more information read “When are ladders, steps and stairs required”. Remember to contact the team on 1300 301 755 at info@sayfa.com.au for any further assistance.

 

 

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A Safe Work Method Statement is a document that is to completed for all ‘high risk construction work’.

Working at heights is considered high risk and a SWMS is always required to be prepared before any work of this type is carried out.

For more information read our article – What is a SWMSHere you can download a template for a Safe Work Method Statement directly from Safework Australia.

What is a SWMS?

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You can download a SWMS and find more clarification on Safe Work Method Statements from the Safework Australia SWMS Information and Template document.
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A rescue plan is an essential piece of documentation that must be completed before undertaking any work at heights.

This should detail:

  • the type of work being undertaken
  • the risks involved
  • what actions need to be implemented in the event of an incident or accident occurring.

Emergency service details should be included, but their attendance should be considered as only a part of the overall rescue plan. Emergency services may take time to arrive at the scene and it is imperative that rescue procedures are commenced as soon as possible to enable the situation to be rectified and to ensure injuries are not exacerbated.

Assessment of the building, on site rescue equipment and available access to the area by rescuers and emergency services are all factors that must be considered and detailed in the plan.

Training of persons who will be conducting the rescue must also be undertaken to ensure that they are skilled in the use of the rescue equipment.

If the person being rescued sustains injuries which result in unconsciousness rescue may be even more difficult and additional procedures must be put in place to cover this contingency.

Persons sustaining a fall while using fall arrest equipment are in significant risk of Suspension Trauma and for this reason it is imperative that they are rescued as soon as possible to lessen
the likelihood of this condition occurring.

 

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