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We are excited to launch our new FAQ's page.

Still a work in progress, we will be constantly uploading new questions and answers but if you don't see your query listed here, please fill out the form and submit your question to us. We'll answer it as soon as possible and also add it to our FAQs page if appropriate.

All FAQs

Product Information

Access Hatches

No, the Skydore roof access hatches aren’t fire rated?

Contact our customer service team on 1300 301 755 or sales@sayfa.com.au for details of a recommended supplier.

Yes, we do. All of our Vista ladders can be easily integrated with our Skydore range of roof access hatches.

For more information view our Skydore product overview.

To view the range visit the Roof Access Hatch product page.

For more information visit our Certification & Warranties page and refer to LD490 Roof Access Hatches.

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Anchors

Sayfa recommends that all products are inspected annually and maintained by a qualified safety inspector in accordance with the relevant statutory Codes of Practice and Australian Standards. Some states require 6 monthly certification.

To find out your local government regulatory body go to our Industry Information Page and see Government & Industry Websites.

IMPORTANT NOTE:

Drilled in anchors or glued in anchors require proof load testing prior to use as per AS/NZ 1891.4:2009.

Most of our anchors are covered by a 10 year warranty but there are some that are 3 years.

For more information visit our Certification & Warranties page and refer to AP100 and select the specific type of anchor.

You can also locate these by going to the Anchor product page and searching the relevant anchor.

Fall arrest and rope access anchors are subjected to different types of loads and they must be tested and rated accordingly. Determining which anchor to use in which situation is vital to ensure that operators are fully protected.

Our information page “Understanding anchor selection and why it matters” gives critical information on the definitions and the reasons why it is vital to make sure that the correct anchor is being used for its designed purpose. Other resources you can also download are our whitepaper “Understanding anchor selection and why it matters”  and “Selecting the correct anchor”. Download them now for easy reference.

 

Correct use of fall arrest equipment is imperative to ensure the safety of operators. There are a lot of factors that need to be taken into account and our video gives details of what you must consider when using fall arrest equipment.

 

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Fold Down Ladders

For more information visit our Certification & Warranties page and see LD460 Fold Down Ladders.

Yes, we do. All of our Vista ladders can be easily integrated with our Skydore range of roof access hatches.

For more information view our Skydore product overview.

To view the range visit the Roof Access Hatch product page.

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Guardrails

The Sentry fold down guardrail system is the perfect solution. It folds down neatly when not in use so there is minimal visual impact to your building.

For more information refer to GW31 and GW32 for the various options available.

For more information visit our Certification & Warranties page and refer to GW300 Guardrails.

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Harness Gear

For more information visit our Certification & Warranties page and refer to HR000 Harness Gear.

Please watch our instructional video where Murray shows how to correctly fit and adjust your harness.

 

Correct use of fall arrest equipment is imperative to ensure the safety of operators. There are a lot of factors that need to be taken into account and our video gives details of what you must consider when using fall arrest equipment.

 

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Rigid Rails

The main advantage is there is little or no deflection in the event of a fall, this limits the fall distance. The other advantage is the effortless and uninterrupted movement of the trolley , unlike an overhead static line which could snag on the intermediate supports.

See below a video that we have made which highlights the main reasons why a system such as Raptor is much more ideally suited to this type of application.

For more details on the features of Raptor view the PRODUCT HIGHLIGHT.

 

For more information visit our Certification & Warranties page and refer to OH250 Rigid Rails.

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Rung Ladders

For more information visit our Certification & Warranties page and refer to LD400 Rung Ladders.

Our video gives details of what type of fall protection is required depending the degree of slope.

For more information read “When are ladders, steps and stairs required”. Remember to contact the team on 1300 301 755 at info@sayfa.com.au for any further assistance.

 

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Stairs and Platforms

For more information visit our Certification & Warranties page and refer to KB6000 Stairs and Platforms.

Kombi is a brand new modular stair and platform system. It requires no on-site welding and provides ability to customise as necessary with no specialist tools. Due to its unique flexibility and options available we have now created a website totally dedicated to it.

CLICK HERE to be redirected to the brand new Kombi website.

Our video gives details of what type of fall protection is required depending the degree of slope.

For more information read “When are ladders, steps and stairs required”. Remember to contact the team on 1300 301 755 at info@sayfa.com.au for any further assistance.

 

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Static Lines

Our Technical Manager, Murray gives some tips on making the Pilot traveller move over the intermediate more smoothly.

View the video here to find out how.

 

Correct use of fall arrest equipment is imperative to ensure the safety of operators. There are a lot of factors that need to be taken into account and our video gives details of what you must consider when using fall arrest equipment.

 

For more information visit our Certification & Warranties page and refer to SL200 Static Line Systems.

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Step Ladders and Bridges

Our video gives details of what type of fall protection is required depending the degree of slope.

For more information read “When are ladders, steps and stairs required”. Remember to contact the team on 1300 301 755 at info@sayfa.com.au for any further assistance.

 

For more information visit our Certification & Warranties page and refer to ST500 Step Ladders and Bridges.

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Walkways

For more information visit our Certification & Warranties page and refer to GW300 Walkways.

Our video gives details of what type of fall protection is required depending the degree of slope.

For more information read “When are ladders, steps and stairs required”. Remember to contact the team on 1300 301 755 at info@sayfa.com.au for any further assistance.

 

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General Product FAQs

Operation manuals can be located within the Sayfa Library. Simple click this link to operation manuals and select the relevant thumbnail.

Installation manuals can be located within the Sayfa Library. Simple click this link to installation manuals and select the relevant thumbnail.

Note: This is a protected page which can only be view by Sayfa Accredited Installers. If you have misplaced your password, please contact the team on 1300 301 755 or sales@sayfa.com.au to gain access.

Yes. CLICK HERE to download our interactive order form.

Note: Be sure to open it in your pdf reader to enable full interactivity.

Follow these three simple steps to help us process your return effectively and ensure your money is refunded.

STEP 1
Ensure that at least one article of paperwork from the original purchase for the good(s) being returned is included, either Invoice Number, Sales Order Number, Shipping Number or Purchase Order reference.

STEP 2
Ensure that all parts being returned are in a re-saleable, ‘as new’ condition with no scratches, scuffs or decolourisation and that all kitted items are complete with all original components and fixings included.

NOTE: To maintain a high level of safety, some fall arrest / restraint items cannot be accepted for return. Please discuss with one of our customer service representatives.

STEP 3
Notify the customer service team on 1300 301 755 or sales@sayfa.com.au of your intention to return the goods and the expected return date. Ask them for a Customer Stock Return Notification and return this paperwork to Sayfa before returning the goods.

*Disclaimer: If the above conditions are not met, Sayfa reserves the right to decline your request for credit.

Correct use of fall arrest equipment is imperative to ensure the safety of operators. There are a lot of factors that need to be taken into account and our video gives details of what you must consider when using fall arrest equipment.

 

Yes, all Sayfa products exceed Australian Standards. For a copy of our Certifications by product please CLICK HERE to go to our Certifications and Warranty page.

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About Sayfa

Design Service

Our design department offers a 5 – 7 business working day lead time on designs once all the requested documentation has been received.

Included in your system design will be the following:

  • System layout plan
  • System proposal including Schedule of Components
  • Indicative Supply and Install price to use for budgeting purposes

To initiate our design service the Design Team will need the following documents emailed to design@sayfa.com.au:

  • Roof and Floor plans (dwg and pdf formats)
  • External Building Elevations (pdf)
  • Overall Building Sections (pdf)
  • Roof finish Schedule or Roof Mark-Up showing roof finish
  • Mechanical Layout (if not shown on roof plans)
  • 3D Model or Perspectives (if available)

We will then issue you with a Design Request Form, which you will need to complete and return to our Design Team.

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Our Installers

At Sayfa we are selective as to who we choose to install our systems. Therefore we do require that before becoming one of our installers you undergo several processes to ensure that you are sufficiently qualified and capable to carry out the design and installation of our products.

The first stage is to complete a Pre-Qualification Installer Check. This form checks your suitability and is a mandatory requirement before you proceed to the next stage.

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Ordering

Yes. CLICK HERE to download our interactive order form.

Note: Be sure to open it in your pdf reader to enable full interactivity.

For information on delivery time frames view our Delivery Information page. Here you will find estimated delivery times for local and interstate deliveries as well as collection details.

Follow these three simple steps to help us process your return effectively and ensure your money is refunded.

STEP 1
Ensure that at least one article of paperwork from the original purchase for the good(s) being returned is included, either Invoice Number, Sales Order Number, Shipping Number or Purchase Order reference.

STEP 2
Ensure that all parts being returned are in a re-saleable, ‘as new’ condition with no scratches, scuffs or decolourisation and that all kitted items are complete with all original components and fixings included.

NOTE: To maintain a high level of safety, some fall arrest / restraint items cannot be accepted for return. Please discuss with one of our customer service representatives.

STEP 3
Notify the customer service team on 1300 301 755 or sales@sayfa.com.au of your intention to return the goods and the expected return date. Ask them for a Customer Stock Return Notification and return this paperwork to Sayfa before returning the goods.

*Disclaimer: If the above conditions are not met, Sayfa reserves the right to decline your request for credit.

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Training

Sayfa offer extensive training in the installation of our products to qualified Sayfa Installers only.

To register for training contact the Sayfa team on 1300 301 755 or info@sayfa.com.au.

Want to become a Sayfa Accredited Installer? To qualify you must you must initially complete our Pre-Qualification Installer Check to ensure that you meet the required criteria. Once completed, you will be notified of your suitability and if approved, we will book you in for training.

Our informative training sessions provide our qualified Height Safety Installers with complete guidance in the installation of our systems including:

  • Video, practical and written demonstrations of Sayfa product installation.
  • Information on working at heights requirements.
  • Hands on displays of different installation techniques.

Training is held once a month at our premises here at 1029 Mountain Highway, Boronia.

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Our Industry

Acts, Codes & Standards

Our INDUSTRY INFORMATION page is devoted to keeping you up to date with all of these regulations. Here you will links to all the industry information you need to ensure that you are designing, installing and providing compliant systems.

All Australian Standards are available at the SAI Global store.

CLICK HERE to be redirected to their website.

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Working At Heights

No. We only sell our fall arrest products to Sayfa Accredited Installers. As the correct placement and installation is integral to the effectiveness of this type of equipment arresting a fall, only persons trained and experienced in the installation and design of our fall arrest equipment can purchase directly from us.

However, if you do require assistance, we can put you in touch with a Height Safety Specialist in your area who can design, install, conduct site audits and recertify access and fall protection equipment. Please contact Sayfa on 1300 301 755 or info@sayfa.com.au for more details.

If your systems have not been inspected or recertified in the last 12 months it is time to get them checked. Due to changes in Standards and Regulations, what was once a compliant system may no longer meet all the requirements. Regular maintenance and inspection of your systems is recommend to ensure that anyone working at heights on your buildings is protected.

A Height Safety Specialist can conduct an audit and will provide a report on your existing systems. They can also give you information of what action you may need to take to ensure compliance.

Contact Sayfa on 1300 301 755 or info@sayfa.com.au who can put you in touch with a Height Safety Specialist.

To start, why not complete our FREE Height Safety Health Check to see if your working at heights practices are sufficiently covering your workers?

As a building owner or manager it is your responsibility to ensure that anyone who works at height on your buildings is doing so as safely as possible. A great way to know if you are meeting your obligations is to complete a Height Safety Health Check which will analyse your risks, knowledge and processes and will issue a full report. You can also arrange for a Height Safety Specialist to conduct an audit on-site. Contact Sayfa on 1300 301 755 or info@sayfa.com.au for a list of Specialists near you.

Often very confusing to those not within the industry, it can be difficult at first to understand the differences in these three terms.

We have created a detailed description on our website to help clarify this for you which can be found here: https://sayfa.com.au/height-safety/.

The main advantage is there is little or no deflection in the event of a fall, this limits the fall distance. The other advantage is the effortless and uninterrupted movement of the trolley , unlike an overhead static line which could snag on the intermediate supports.

See below a video that we have made which highlights the main reasons why a system such as Raptor is much more ideally suited to this type of application.

For more details on the features of Raptor view the PRODUCT HIGHLIGHT.

 

Fall arrest and rope access anchors are subjected to different types of loads and they must be tested and rated accordingly. Determining which anchor to use in which situation is vital to ensure that operators are fully protected.

Our information page “Understanding anchor selection and why it matters” gives critical information on the definitions and the reasons why it is vital to make sure that the correct anchor is being used for its designed purpose. Other resources you can also download are our whitepaper “Understanding anchor selection and why it matters”  and “Selecting the correct anchor”. Download them now for easy reference.

 

Correct use of fall arrest equipment is imperative to ensure the safety of operators. There are a lot of factors that need to be taken into account and our video gives details of what you must consider when using fall arrest equipment.

 

Our video gives details of what type of fall protection is required depending the degree of slope.

For more information read “When are ladders, steps and stairs required”. Remember to contact the team on 1300 301 755 at info@sayfa.com.au for any further assistance.

 

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